Shipping policy

Ascend Scrubs Shipping & Returns Policy

Thank you for shopping with Ascend Scrubs. We’re dedicated to delivering high-quality scrubs, compression socks and accessories to healthcare professionals and students with speed and care.

Processing Times

Orders are processed within 1–3 business days (excluding weekends and holidays).
During high-demand periods (sales, launches, trade shows), processing may take an extra day or two.
You’ll receive a confirmation email with tracking details once your order ships.

Shipping Rates & Delivery Estimates

We currently ship within the United States only.
Shipping charges are calculated and displayed at checkout.
Estimated delivery times (after processing):
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
Please note: delivery times are estimates and may vary due to carrier delays or other factors outside our control.

Free Shipping

Enjoy Free Standard Shipping on all U.S. orders over $75 (before taxes and after discounts).
Orders under $75 will be charged a flat shipping rate shown at checkout.

Order Tracking

A tracking number will be emailed once your order has shipped.
You can track your order anytime through the carrier’s website.

Undeliverable or Refused Shipments

Please double-check your shipping address at checkout.
Packages returned to us due to an incorrect address, refusal, or failure to pick up will require a reshipping fee.
Shipping costs are non-refundable once an order has shipped.

Lost or Damaged Packages

Ascend Scrubs is not responsible for packages marked “delivered” by the carrier but not received.
If your package is lost in transit or arrives damaged, contact us at stat@ascendscrubs.com within 7 days of delivery. We’ll assist you with a carrier claim and resolution.

Returns & Exchanges

Your satisfaction matters to us. If something isn’t right, we’ll work with you to make it right.

Return Window: Items may be returned within 30 days of delivery.
Condition: Products must be unworn, unwashed, and in original packaging with tags attached.
Exchanges: We gladly offer exchanges for different sizes or colors (subject to stock availability).
Non-Returnable Items: Final sale items, gift cards, and worn or washed products cannot be returned.
Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.